We require a minimum of 3 working days’ notice for custom cakes. For peak seasons (Valentine’s Day, Mother’s Day, Easter, Christmas, weddings), lead times may extend to 1-2 weeks.

Last-minute requests are not guaranteed and may incur a rush fee if accepted.

Orders are placed via our website inquiry form or WhatsApp. Your booking is only confirmed once a quotation is accepted and a deposit is paid.

Yes. A 50% non-refundable deposit is required to secure your booking. The balance is due 7 days before collection/delivery.

No payment = no cake.

Yes — but it is inspiration only, not an exact replica. Final design depends on:

Cake size
Structural feasibility
Ingredient availability
Our creative interpretation

We will confirm what is achievable within our framework before production begins.

No. Our kitchen handles:
Wheat, Dairy, Eggs, Nuts
We cannot guarantee a 100% allergen-free product.

Yes — at your booked time only.

Late collection may result in forfeiture of your slot or additional fees.

Yes, delivery is available at an additional cost based on distance and time.

Once the cake is handed over to you or delivered, responsibility transfers to the customer.

What is your cancellation policy?
Deposits are non-refundable.
Cancellations within 7 days of the event = no refund of any payment.

Are your products Halaal or Kosher?

No. Our kitchen is not certified Halaal or Kosher.

Before serving:

Keep the cake in a cool room (18–20°C)
Do NOT refrigerate fondant cakes unless specifically instructed
Keep away from direct sunlight, heat, and air-conditioning vents
If refrigeration is required (buttercream, fresh cream, or perishable fillings):Store in a sealed box in the fridge
Remove 2–3 hours before serving to prevent condensation
Transport:Place the cake on a flat surface in your vehicle (boot floor, not a seat)
Drive slowly — turns, braking, and heat damage cakes, not the baker.
Once the cake leaves our premises, you are responsible for storage, transport, and handling.